About orders

Product purchase/order procedure

  1. Select the product you want and add it to your cart.
  2. Please proceed to the "Purchase Procedure" and specify the delivery address, delivery date and time, and payment method.
  3. Please confirm your order details and confirm your order.

About payment methods

We accept payment by credit card, cash on delivery, or pay later.

credit card

Credit Cards: VISA, MasterCard, American Express, JCB, and Diners Club are accepted.
To help prevent unauthorized use of credit cards by third parties, please enter the security code shown on your card on the payment screen (for Visa, Mastercard, JCB, and Diners Club, the last 3 digits printed in the signature panel on the back of the card; for American Express, the 4-digit number printed at the upper right or upper left on the front of the card).

We cover the payment handling fee.
*Only one-time payments are accepted.
*The payment date will be the withdrawal date specified in the terms and conditions of your credit card company. For details, please check your card statement.
*Even when using previously registered credit card information, you may be asked to enter your card information again when necessary.
*Expired credit cards are not automatically deleted. Please delete expired cards yourself.

This site supports 3D Secure 2.0 authentication.
*If identity verification is required at the discretion of the card issuer, additional authentication may be performed using password authentication, one-time password authentication, device authentication, or other methods.
*For details regarding whether your credit card supports 3D Secure 2.0, as well as setup and authentication methods, please contact your card issuer.

Convenience store payment

This is a payment method in which you pay for your order at a convenience store after placing your order, and the product will be shipped once your payment has been confirmed.
*We will cover the payment handling fee.

“Convenience Store Payment Service”
Please follow the instructions provided in the email sent after your order is completed and make your payment within 14 days of placing your order.

Payment can be made at the following convenience stores:
FamilyMart / Lawson / MINISTOP / Seicomart / Daily Yamazaki

cash on delivery

Please pay the price to the delivery person in exchange for the product.
*Cash on delivery fee will be borne by us.
*Credit cards only support "touch payment (one-time payment)". It does not support insertion into a terminal.

deferred payment

This is a payment method that allows you to pay after receiving your order.
Paidy Pay Later is available on this site.
*Depending on the payment method, a fee may be charged for each monthly payment (billing).

“Paidy Pay Later”
Paidy is a pay-later service that allows you to pay for one month’s purchases together in the following month.
No advance registration or credit card is required. You can use the service with your email address and mobile phone number.

Use of Paidy is subject to the terms of use established by Paidy Inc.
For more information, please visit the official Paidy website.

Smartphone payment

After completing the order procedure, you will be automatically redirected to the app or website of each payment service, so please follow the on-screen instructions to complete the payment procedure.
You will need to install each payment app, register an account, charge your balance, or set up your payment method in advance.
*Payment fees will be borne by us.
*Available payment services: PayPay/Merpay/au Pay/Rakuten Pay/d Payment
*If ordering from a PC, please scan the QR code displayed on the payment screen with the payment app on your smartphone, or log in with your account for each service and pay.

Matters regarding product delivery, shipping charges, and transfer of ownership

courier

The product will be delivered by Yamato Transport.

Delivery days

After receiving your order, it will usually be delivered to your designated address within 7 days.

shipping fee

For orders of ¥11,000 (tax included) or more, shipping is free.
For orders under ¥11,000, a flat nationwide shipping fee of ¥600 (tax included) will apply.

Delivery time

You can select your preferred delivery time slot from the following options:

  • Morning 
  • 2:00 p.m.–4:00 p.m. 
  • 4:00 p.m.–6:00 p.m. 
  • 6:00 p.m.–8:00 p.m. 
  • 7:00 p.m.–9:00 p.m.

About returns, exchanges, and cancellations

Cancellation/Change of Order

If you wish to cancel or change your order after completing your purchase, you can do so by phone.
Toll-free number: 0120-210-520
Hours: 9:00–17:00 (excluding Sundays, public holidays, year-end/New Year holidays, and summer holidays)

We cannot accept cancellations or changes to your order once shipping arrangements are underway or after the order has been shipped. Please note this in advance.
*For more information, please check your purchase history in My Page.

Product returns/exchanges

After receiving your order, please contact the designated customer service desk (toll-free number, etc.) within 8 days.
Toll-free number: 0120-210-520
Hours: 9:00–17:00 (excluding Sundays, public holidays, year-end/New Year holidays, and summer holidays)

Returns and exchanges due to customer circumstances are accepted only for unopened and unused products.
In such cases, return shipping costs and any fees associated with the exchange will be borne by the customer.

If the product delivered is defective or differs from your order, we will cover the shipping costs associated with the return or exchange.