Basic Policy

Mikimoto Pharmaceutical Co., Ltd. (hereinafter referred to as the “Company”) is committed to considering matters from the customer's perspective and continuously striving to ensure customer satisfaction. The Company believes that earning the trust of its customers is of the utmost importance, and that it is also extremely important to appropriately protect and manage customers' personal information. Accordingly, the Company has established and implemented a compliance program for the protection of personal information in accordance with the Act on the Protection of Personal Information, and is committed to continuously improving its effectiveness to ensure the appropriate use and protection of personal information. The Company has established the following Privacy Policy and are committed to ensuring its proper implementation.

Privacy Polic

The Company recognizes the importance of protecting personal information and handles such information in accordance with the following Privacy Policy in order to maintain the trust of its customers in the course of its business activities.

Collection of Personal Information

When collecting personal information, the Company will inform customers in advance of the purposes for which it will be used and obtain their consent. The same applies when personal information is collected through its website.

Purpose of Use of Personal Information

Personal information provided by customers will be used for purposes including shipping products, providing information and notices, processing payments and billing, communicating with customers, providing skin analysis services, conducting surveys and analyses for the improvement and research and development of products and services, and other communications related to the Company's business operations. The Company will obtain the customer's consent with respect to these purposes of use.

Provision of Personal Information to Third Parties

The Company may disclose or provide personal information only in the following cases:
1. When the customer has given prior consent to the purpose of such disclosure or provision;
2. When disclosure is required pursuant to applicable laws or regulations; or
3. When the information is processed so that individuals cannot be identified or specified.

Management of Personal Information

The Company appoints a person responsible for the management of personal information and establishes an appropriate management system under that person's supervision. The Company implements reasonable and appropriate preventive and corrective measures against unauthorized access to, leakage, loss, or damage of personal information.

Joint Use of Personal Information

The Company may jointly use customers’ personal information as set forth below.
1. Parties with Which Personal Information May Be Jointly Used
・The Company’s domestic affiliated companies (group companies and subsidiaries), distributors handling the Company’s products, and businesses operating stores that handle the Company’s products
・Domestic affiliated companies
・Mikimoto Co., Ltd., Mikimoto Pearl Island Co., Ltd.
2. Purposes of Use by Parties Jointly Using Personal Information
The Company and the companies jointly using personal information will use such information to appropriately and smoothly conduct transactions with customers and provide services to them.
3. Categories of Personal Information Subject to Joint Use
The following categories of personal information may be jointly used: name, date of birth, address, delivery address information, phone number, email address, gender, details of transactions involving products and services and usage history, survey responses, information concerning hobbies and preferences, opinions and inquiries, information concerning customer service, information relating to skin analysis, information concerning activities on the Internet and other electronic networks, and other related information.
4. Entity Responsible for Managing Jointly Used   Personal Data
If the Company originally acquired the personal data, the entity responsible for its management is as stated in the company name, address, and representative listed at the end of this document.
Where another company originally collected the personal data, please refer to the privacy-related disclosures on that company’s official website for information regarding the entity responsible for managing such data.

Disclosure, Correction, Suspension of Use, etc. of Personal Information

If a customer wishes to request disclosure of their personal information, the Company will promptly respond in accordance with applicable laws and regulations after verifying the customer's identity, except in the following cases: If the Company decides not to disclose the information or if the relevant personal data does not exist, the Company will notify the customer accordingly.
・Where disclosure could harm the life, physical well-being, property, or other rights or legitimate interests of the customer or a third party;
・Where disclosure could seriously interfere with the proper conduct of the Company’s business; or
・Where disclosure would constitute a violation of applicable laws or regulations.
In addition, if a customer wishes to request   disclosure, correction, addition, deletion, suspension of use, suspension of   provision to third parties, or other action concerning their personal   information, the Company will promptly respond in accordance with applicable   laws and regulations after verifying the customer's identity.

Complaints and Inquiries

The Company has established a contact office for complaints and inquiries concerning personal information.

Compliance with Laws and Regulations

The Company complies with laws and regulations concerning personal information, guidelines established by the national government, and other applicable standards. The Company also continuously works to improve its systems and measures for the protection of personal information.

Mikimoto Pharmaceutical Co., Ltd.
1425 Kurose-cho, Ise, Mie 516-0018, Japan
Masaya Ogawa, President and CEO
Established: March 28, 2005
Revised: October 3, 2014
Revised: November 25, 2021
Revised: January 25, 2023
Revised: January 28, 2025
Revised: March 25, 2026
Revised: July 13, 2026

For requests concerning the disclosure, correction, deletion, or other matters relating to personal information, as well as complaints or inquiries regarding personal information, please contact the following office.

Contact for Personal Information Inquiries
Customer Center: 0120-226-810 (Toll-free)
Hours: 9:00 a.m. to 5:00 p.m. (excluding Sundays, national holidays, the year-end and New Year’s holidays, and summer holidays)

Handling of Cookies and Other Information   Related to Individuals 

On its website, the Company may collect and use personal-related information, such as cookies, IP addresses, and device identifiers, for the purposes of improving convenience, analyzing website usage and visits, delivering advertisements, and measuring advertising effectiveness. While such information cannot identify a specific individual on its own, the Company may, in accordance with applicable laws and regulations and after obtaining consent, link it with other personal information held by the Company and handle it as data capable of identifying a specific individual. 

1. What Are Cookies? 

Cookies are small text files generated by a web server and temporarily stored on your device when you access a website. Cookies are sent from a web server to your browser and stored on your device so that the website can recognize your device when you visit the website again. Each time you visit the website, your device sends the cookies back to the website. There are two main types of cookies: session cookies, which are deleted when you close your browser, and persistent cookies, which remain stored on your device for a specified period. Information collected through cookies generally does not include information that directly identifies you. The Company uses such information with due consideration for your privacy. 

2. Purposes and Categories of Cookies 

The cookies used on our website are primarily classified into the following three categories and are used mainly to improve service quality and convenience. 

Cookies Necessary for the Proper Functioning of the Website

These cookies are essential for the proper functioning of the website and cannot be disabled through the cookie consent banner or similar settings. These cookies enable basic website functions, such as shopping cart functionality, checkout, and maintaining your login status. 

Advertising and Targeting Cookies

These cookies are used based on your prior consent. They collect information about how you use our website to provide you with relevant information about products and services. They may also be used to display relevant advertisements on other websites and services based on your activity on the website. *When delivering advertisements, the Company may use third-party service providers that retain and access cookies from its website. Information collected by these services is managed in accordance with the privacy policies of the Company and the respective service providers. 

Analytics and Statistical Cookies

These cookies are used to collect and analyze data in an anonymous and aggregated form. Cookie data, such as the pages viewed, time spent on the website, and your browsing environment, are used for statistical analysis to help optimize page loading speeds and improve the quality of our content and services. 
*Please note that our website uses Google Analytics, a web analytics service provided by Google LLC, to analyze website access and usage. Information collected through Google Analytics is managed in accordance with Google's Privacy Policy. 

3. Managing and Disabling Cookies 

You may disable cookies other than those necessary for the proper functioning of the website. You may also change your consent at any time. You can manage your cookie settings through the cookie consent banner displayed when you visit the website. Please note, however, that disabling cookies may cause some functions of the website to operate improperly or become unavailable.